Acapulco Mexican Restaurant

Reviews about Acapulco Mexican Restaurant

• 1 / 5

  By ERIN GRONVALL
  I normally do not write reviews, however after my second visit within a week with the same horrible service I must say something...
  I work in retail, and work with the public on a daily. I know it can be challenging sometimes to balance a quality service along with keeping a positive work environment. So I appreciate the work put into training Waite staff and effectively serving the public.
  Today we walked in at 4:00pm and after about 5 minutes of not being greeted, I walked into the dinning room to see there were a total of 6 patrons there. There were no patrons in the bar area so we seated our selves at the bar... it was anther 10 mins till Someone asked us if we would like anything to drink.... by the time we got our water and a drink we waited anther 10 minutes before anyone was able to take our order...
  after they took our order and brought us chips and salsa there were a few more patrons.. now there were 9 employees in the kitchen and no one was really attentive to our needs. I had needed a refill on water and almost done with my meal...
  so we finished our meal and sat and waited for our server to explain our bill and she had been over charged. I had the chicken fajitas and wanted a sour cream to go... so she explained that all sides are extra... that's fine with me but the service was awful and she was less then nice. And need I say the 2 times that she did come over she didn't take any of the empty plates or obviously didn't see my empty water that was gone mid meal....
  I hope you can improve your customer service so business gets better! I will not be back and will make sure my friends know how horrible your service is!
  
  January 30, 2017